Hacker Career Advice

Emails for Success

Whether you work in marketing, accounting, development, or operations, you’re a representative for your company.

And when you meet people at conferences, online, at a coffee shop, or anywhere else in the world, you may find yourself in a situation where a person X needs help with issue Y, because of Z:

Relax. You don’t have to solve each issue yourself. Just route them to the appropriate people on your team.

First, send a quick heads up Slack / text to your target team mate, confirming that they are the right person to handle this issue. This is important because all intros should be double opt-in.

Once confirmed, send a short email that explicitly calls out X, Y, and Z:

subject: BigCo <> FooTech
to: [email protected][email protected]

Leticia, please meet my colleague Jon, who’s in charge of Sales. He can tell you all about our product and how we can help you promote BigCo’s content to a broader audience.

Jon, Leticia is a classmate from NYU and the Content Lead at BigCo. She heard about us through the ReCode article.


subject: Fred Gibs / Jr. Engineer position
to: [email protected][email protected]

Hi Hera, I’d like to introduce you to my friend Fred Gibs, who is interested in the Jr. Engineer role on the Advanced Tech team. I met Fred at PyCon and he’s contributed to React and a few other big open source projects.

Fred, Hera is the hiring manager for this role and can give you a better idea of the requirements & responsibilities.

I’ll let you two take it from here. Thanks!


subject: Fwd: Service outage
to: [email protected], [email protected], [email protected]
cc: [email protected]

Hey team, Lonnie (cc’d) just informed me of a big service outage that’s affecting VIP. See below for details & screenshots. Can you please investigate this right away and keep both Lonnie and me in the loop? Thanks!


Easy, right? 3–4 sentences and an informative subject line is all it takes. 5 minutes, tops. I promise.


© 2018 Neal Shyam